Login

Privacy Policy

CDK Global Middle East FZ-LLC and its affiliated companies (together trading under the name CDK Global) ("We" or “CDK”) are committed to protecting and respecting your privacy.

This statement explains how we may collect and use personal information you provide to us either directly or through the use of our website and HTML based emails. CDK is made up of various legal entities trading in different countries. These entities are all ultimately controlled by the same entity – CDK Global, LLC.  When you provide information through our website, you will be providing it to CDK as a whole and should be aware that it may be stored in and accessed from countries whose laws provide various levels of protection for personal data, not always equivalent to the level of protection that may be provided in your own country.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is CDK Global (UK) Limited, Cygnet Way, Charnham Park, Hungerford, Berkshire, RG17 0YL, England.

What is personally identifiable information?

"Personal information" is information that identifies you, such as your name, address, e-mail address, user ID, credit card number, social security number, and so on.

How is information collected, used, and disclosed?

We do not collect personal information - including your e-mail address - unless we first ask you for it. On some of our sites, we may request that you voluntarily supply us with information, including your e-mail address, street address, telephone number or other information so that we may enhance your site visit or follow up with you after your visit. Whether you provide any information is entirely up to you.

If you voluntarily provide information, you will have consented to the collection and use of your personal information as described in this privacy policy. In some circumstances, CDK may share information you voluntarily provide us with trustworthy business partners. We do not sell or rent personal information collected through this site to anyone. Also, CDK may provide aggregate statistics about visitors to our sites, such as volume, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifiable information. CDK may also disclose information in special cases when we have a good faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process; (b) protect and defend our rights or property; (c) enforce the website Terms and Conditions of Use; or (d) act to protect the interests of our users or others.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Cookies

What are cookies and how are they used?

The CDK website utilizes a standard technology named "cookies" to collect information about how our site is used. Cookies were designed to help a web site operator determine that a particular user had visited the site previously and thus save and remember any preferences that may have been set while the user was browsing the site.
Cookies are small strings of text that web sites can send to your browser. Cookies cannot retrieve any other data from your hard drive or obtain your e-mail address. If you are simply browsing an CDK informational site, a cookie may be used to identify your browser as one that has visited the site before.

We may also make use of memory-based cookies in support of authenticating the user of certain CDK web applications. Similarly, if you are a registered user of a site providing service to CDK clients (and have a user ID and password), we may use cookies so that we can provide personalized information based on preferences you have indicated while using the site.
Although you have the ability to modify your browser to either accept all cookies, notify you when a cookie is sent, or reject all cookies, it may not be possible to utilize CDK services which require registration if you reject cookies.

More information

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

The following explains the different types of cookies that CDK websites use and their purpose.

Google Analytics

Cookie name  _utma _utmb _utmc _utmz

Purpose

These cookies are used to collect information about how visitors use our site, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

More information

Click here for an overview of privacy at Google
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout .

Marketing Cookie

Cookie name: ELOQUA

Purpose

When you first visit a website that uses the Eloqua system, a third party cookie from eloqua.com is stored in your browser. This cookie is then used to track the pages that you visit during your session. Whilst the cookie is used across many sites, the information collected on our website is visible only to CDK, and is not shared with any third parties including Eloqua or other users of the Eloqua system.
Although this cookie does not contain any personal information about you specifically, if you choose to fill out a form on our site then we will link your personal information to the browsing information associated with the Eloqua cookie on your browser.
We then use this information to improve our service to you such as by choosing how we communicate with you (subject your consent) and tailoring the content of our communications to you to include information that reflects the interest that you have shown in the content of our web pages, or by choosing offers or promotions that we think may interest you and to improve how we respond to your needs.

How do we protect your information?

We exercise great care to protect your personally identifiable information. This includes, among other things, using industry standard techniques such as firewalls, encryption, intrusion detection and site monitoring. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personally identifiable information, we cannot ensure or warrant the security of any information you transmit to us or receive from us. This is especially true for information you transmit to us via e-mail. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best effort to ensure its security on our servers.

Internally, we will restrict access to your personally identifiable information to employees who need access to the information in order to do their jobs. These employees are limited in number, and are committed to our privacy policies.

We will review our security arrangements from time to time as we deem appropriate.

How can you help protect your information?

If you are using an CDK web site for which you registered and chose a password, we recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Also remember to sign out of the registered site and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if others have access to your computer.

Other sites

CDK sites may contain links to other sites, including those of our business partners. While we seek to link only to sites that share our high standards and respect for privacy, we are not responsible for the privacy practices employed by other sites.

CDK’s Use of data

You have the right to access information held about you in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
If you have any questions about our privacy policies, want to exercise your right to see a copy of the information that we hold about you, want us to change the way we use your personal information or think that information we hold about you may need to be corrected, please send an email to dsi_privacy@cdk.com.

CDK Global Middle East FZ-LLC
Office 2006 - 2008, 20th Floor, Concord Tower,
Dubai Media City, 
Dubai, UAE 


May 2015

Want more information?

Further Information Request

DEMO Request

Brochure Request



Latest Insights - Customer experience

Marketing

How Soon is Soon?

Watch the video to hear why speed and a quality response make all the difference with today's automotive customers.

Watch video


Marketing

What’s your name again?

David Loveday, International Product Manager at CDK Global, advises the best ways to delight your customers every time they call your dealership.

Watch video