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Aftersales Solutions

Marketing

A highly profitable aftersales department is vital to the long-term success of the modern dealership. Autoline Drive has been designed to help dealers to maximise the efficiency of their workshops, secure more work and also, increase parts sales. It puts managers in complete control of their aftersales operations, with real-time visibility and analysis of performance across all areas.


CDK Global

Make your service staff more efficient

Available booking slots can be viewed via a simple, easy-to-use colour-coded calendar and new jobs can be quickly booked in. Vehicle repair progress can be viewed on screen and a status report can be easily provided to a customer. Then, once work on a vehicle is complete, an automated notification text will be sent confirming to the customer that their vehicle is ready for collection.


CDK Global

Manage workshop staff effectively

Make the task of planning your workshop teams simpler using the resource planner, which caters for 24-hour shift patterns and staff absences. The workshop capacity levels automatically update to reflect any variation in available technicians on a particular day. Technicians can be made accountable for their time using electronic clocking on and off each job using a touchscreen, PC or mobile device.


CDK Global

Maximise your workshop capacity

Calculate your available workshop capacity based on pre-defined shift patterns and technician’s skills. Workshop managers can plan, control and manage their technicians and other resources to maximise workshop efficiency and easily measure and report on performance. The current status of all jobs and technician activity can be easily viewed and non-arrivals or delayed repairs can be quickly identified using simple colour coding.


CDK Global

Generate additional demand using electronic Vehicle Health Checks (VHC)

Maximise revenue potential for your workshops using the fully integrated tablet-enabled vehicle health check tool, VHC Touch. Using the portable device, a technician or member of your service department can then quickly carry out a visual vehicle health check. Both urgent and non-urgent repair work identified is recorded using a simple, traffic light system and an instant message sent to the parts department to accurately price up identified work. The customer can then be contacted immediately to approve any urgent work and any non-urgent work can be flagged in a staff member’s diary for future conversion. For the customer, you are providing ‘peace of mind’ that their vehicle is roadworthy, at the same time as securing additional workshop revenue.


CDK Global

Streamline your parts operations

Easily segment your warehouse/parts storage by setting up bin zones, bin locations, storage types and pre-defined customer delivery routes within the system to increase picking efficiency. You can also efficiently manage the order, delivery and distribution for bulk supply or wholesale operations, with a comprehensive web-portal for wholesale orders.


CDK Global

Increase parts stock turn

The key to unlocking maximum profit potential in your parts operations is to increase stock turn, reduce obsolescence and provide a consistently high level of customer service by having the right parts always in stock. Within Autoline Drive, all parts transactions are recorded so that future stock orders are based on realistic demand patterns. You can also view a real-time stock situation for each part number, including current orders, free stock and future delivery data. To reduce obsolescence, the system uses best practice processes for stock checking, including perpetual inventory management.


CDK Products

VHC Touch

Bring your workshop to the future: Using the latest touch screen technology, revolutionise the Vehicle Health Check (VHC) process in your workshop. This mobile app is everything you need to complete your customer’s VHC and is available on any tablet device, including both iPad and Android. The app is fully integrated with your Dealer Management System and the workflows can be customised to meet the needs of your dealership.


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Advanced Parts

Earn more from your parts operations. Advanced Parts, which integrates with both the Autoline and Autoline Drive Dealer Management Systems, improves the way that orders can be processed and fulfilled across your entire parts distribution network - helping you reduce stocking costs, improve order turnaround and create more happy customers.

 


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Service Online

Convenience is an online service booking solution - Your customers are busy people. Many choose, and want to go online to perform everyday tasks. So, how can your service department join the online booking revolution? You can provide your customers with a simple, convenient and personalised service when they’re booking their vehicle service or repair online with Service Online today.

 


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