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Course details - Sales Executive

Course Objectives

  • Define the ‘Sales Journey’ and industry best practices
  • CDK recommended approach to ‘Contact’ and ‘Daily Activity’ management
  • Introduce and develop skills and techniques to fully utilise the suite of sales tools and functionality.
  • Practice effective ‘Lead Management’ 
  • Effective ‘Sales Funnel’ Processes
  • Support activities to  vehicle delivery
  • Post sales ‘final foundation’ activities
  • Loss sale focused customer retention activity
  • Analyse sales statistic’s to help identify individual strengths and weaknesses
  • Provide a forum for customers to discuss and share experience and knowledge.

Course Sections

  • Module introduction
  • Role analysis
  • Adapting daily activities from verbal and non-verbal

Who should attend

All existing users of Autoline who wish to gain the knowledge and skills for effective use of the Showroom and CRM module in Autoline.
Sales Executives – who use Autoline to improve the ‘Customer Sales’ processes

IT support staff.

Duration

2 days

Pre-requisites

Attendees will have good keyboard skills, good spoken English, and a basic knowledge of the Showroom and CRM module in Autoline.

Conducted by

Implementation Consultant, CDK Gulf

Version:

Autoline – 9304 and Drive


Course Registration

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