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Course details - Service Advisor

Course Objectives

The course targets all areas of Autoline Service Advisors role. The topics covered will give you the skills required to be efficient and effective in your role.

Course Sections

  • Service Bookings
  • Vehicle Check In
  • Creating sublet orders
  • Receiving sublet costs
  • Searching  & loading a WIP
  • Invoicing & Check Out
  • Credit Notes
  • Identifying 'job status'
  • Adding parts to a job
  • Amending a Booking
  • Splitting Invoicing
  • Insurance Contributions
  • Vehicle Preparation      

Who should attend

All new and existing service advisors who wish to gain the knowledge and skills for this role.

Duration

1 day

Pre-requisites

Attendees will have good keyboard skills, good spoken English, and a basic knowledge of the Showroom and CRM module in Autoline.

Conducted by

Implementation Consultant, CDK Gulf

Version:

Autoline – 9304 and Drive


Course Registration

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